Hannah is the best
Ms. Hannah Granton is the best site manager that i have dealt soo far. She is very fast, polite, proactive and communicative thus making her the best. She is an asset to STRATA and I wish her best. If Strata incorporates these traits that Hannah shares across teams - Strata would be the best in customer experience and customer journey.
Praveen Karmegam Kounasegarane
When we first saw the 360 site we knew we wanted to live there, peaceful with amazing views - perfect to raise a family. It's been almost three months since we moved in and we really happy with our home. The site team are alway willing to offer assistance, nothing has been too much trouble.
Ryan and Darren have been so helpful from the day we met them. They have made the process of moving into a new build really pleasant. You can see they genuinely want to get your home as you want it. Thanks both 👍
Despite the delays to moving to our new home due to covid issues ,we have now been here a couple of weeks and the team here have been very proactive in answering any queries we may have had and in dealing with any snagging issues.
The whole team are polite and very helpful, they seem to really care about their customers and do their personal best.
Thankyou to Darren, Ryan, Kellie Esne and Charlotte and all the other cheerful site workers.
Strata 360 Chesterfield
Really pleased with our new home at Strata 360 (Plot 28). Whilst there were disappointing COVID delays in completing the property, things have gone relatively smoothly since. Ryan and Darren have been quick to organise contractors to deal with snagging issues, chasing them up if there are delays. Nothing is too much trouble and they are only too happy to help as and when issues arise. The handover process was equally as smooth and it was nice that Charlotte stayed on to move us in.
It’s been six months since we moved into 360 at Chesterfield and everything’s gone well. There were a few minor snags but nothing in the grand scheme of things. We’ve been pleased with the build quality, especially when compared to other new build sites. Ryan (Site Manager) is great; he has been prompt at sorting any issues out and made sure we were well looked after since moving in.
We used Strata’s assisted sale which, on the whole, was a positive experience. The only niggle was with Move with Us who acted as more of a hindrance between the estate agents and ourselves. In my opinion, they gave poor advice which was based on their own self-interest. We also used Strata’s recommended Solicitors for the conveyancing. Emily at Taylor Bracewell was great; she always acted in our interest, was efficient and easy to work with.
Charlotte (Customer Experience Manager) was great. She was in contact frequently during the purchase process and ensured it ran smoothly.
I’ve read the other reviews for Strata and noticed there’s a few negative ones, I’m not quite sure why. I’ve had a good experience and I’d recommend them.
Amazing service from start to finish
Amazing service from start to finish! We purchased our Strata home online! We called the sales office and met Charlotte who supported us through every step including several FaceTime calls to view the property. Purchasing a house online was a first for both myself and Strata - Charlottes dedication and commitment to FaceTime us with all the finite details made the purchase seamless. When we arrived for our keys there was not one thing that surprised us. It was exactly as we had been shown by Charlotte. The finish of the property is second to none. We are now in 5 months with no issues, in fact the site team can’t do enough for us. Even though there is still significant building the teams are super professional. I wouldn’t hesitate to recommend Strata homes. We have found our dream home 🥰🥰🥰
Easy 5 star….
Purchased a home on the 360 development. We absolutely love it! Far superior to other new build sites we looked at. Brilliant workmanship, quality materials, fixtures and fittings. Fantastic customer service from Charlotte and her team to Ryan and his. Can’t speak highly enough of this development and the team. Easy 5 star.
360 - Our Purchase
We purchased a property at 360 earlier this year; I wanted us to settle in a little before giving as well rounded a review as possible.
Finished to a very high standard, excellent fixtures and fittings. It is all we hoped for and more. Having looked at several new builds at the same time, it's safe to say these are a level above the norm.
*Customer Service & Aftercare*
Charlotte and Ryan should be proud of the standards they have set for themselves. Throughout the purchase Charlotte was in clear communication with us, always informed us of anything we needed to know. Any potential issues or hiccups were dealt with very promptly. There's no such thing as a stress free move, but they got pretty close to it. In terms of post completion, we had a few snags (as you would expect), Ryan was always quick to get someone in to rectify. It's comforting to know any problems are treated as a priority. I would always measure how issues are dealt with, rather than expecting perfection.
Again our experience was good. Prompt and clear communication from Mel & Chelsea. A couple of minor issues were solved quickly without any drama. The profit split was paid promptly without any need for chasing, which was hugely appreciated.
*Nominated Legals & Mortgage*
I'd highly recommend people utilise the excellent services provided by Strata's nominated Conveyancer & Mortgage advisor. Emily was fantastic at all stages, painstakingly detailed and always one step ahead in term of getting us to completion on the legals. Lee helped us get a Mortgage deal we were very happy with, along with all associated insurances. They made the whole process run like clockwork.
We had an excellent experience from start to finish, Strata make it as easy as possible to move & live in your new home. We are grateful to the whole team.
Every house move we've had in the past has at times been unbearable, our experience with Strata was the opposite end of the spectrum.
Thanks to all involved.
Olly, Jo & Bella
Strata 360 an honest review
So I've been holding off writing the review until we have been in the property for a few months, just so I wasn't swayed by the 'honeymoon' period, hope this helps a few people considering buying from Strata
Purchasing process, in terms of comms and updates all was good, we were kept updated on progress, slight wobble when the property was due to be finished early so we were asked to bring dates forward but when we explained that wasn't going to happen all ok again. Slight issue is that we were asked to go thru 'Move with Us' for the assisted sale - they are a complete shambles but not Strata's fault so can't make them down for that. Massive thanks to Charlotte for her help thru this process
The House itself is great. We settled in immediately, everything is great and three months in still no complaints at all. There are a couple of design issues (landing radiator outside bedroom door with upstairs thermostat on other side .... which genius thought of that!) but overall its well laid out and seems very good build quality. Yes there have been small issues but in all honesty I've had new bathrooms fitted in other houses that had more problems. I was never going in blindly expecting no problems at all but my measure is on how they are dealt with and that has been first class, anything urgent is resolved immediately, ok smaller problems may take a little longer but thats fine with me and in my view correctly prioritised as they may be helping others with bigger problems. For this I can only say massive thanks to Ryan and Daz, they are the real stars of the show, anyone thinking of buying a new Strata home just ask if they are running the site and if so you know you are in safe hands
So overall I'm realistic and the house and after care have met and at times exceeded expectations so I have no hesitation in a five star review
There is still one ongoing issue with drainage in the garden but again the guys are helping get this sorted, thats all I can ask for
We recently purchased a property on the strata 360 development. Charlotte was great to deal with and made the purchasing process stress free! The house is great and a testament to Ryan & Daz who have been great at quickly dealing with any issues (however small) when they arise. Thanks to all for contributing to our new home! Thanks Chris &Maddie